货物承运
协议条款条规              

Dimension Formula :

• Length (cm) × Width (cm) × Height (cm) ÷ 2500 = Volumetric Weight (kg)

​Remarks:

1. The weight of freight shall be determined based on the actual weight or volumetric weight, whichever is higher.

2. With minimum volume is 0.3m³/120kg, and the minimum unit for billing is 0.0025m³/1kg. (e.g. 1.0033m³ will be charged at 1.0050m³)

3. The rate of G300+ Cargo will be provided with a special quotation upon request.

4. If the cargo package exceeds any of the standard limitations, a stevedoring surcharge will be incurred.

30. SHIPPING FEES
The final shipping costs will be determined by the Izzyship system after reviewing your order. You are responsible for payment of all shipping costs and applicable fees (if any), even if they are different from the original estimated cost. You will be liable for additional shipping costs for shipment seized or confiscated by the relevant customs authorities and/or surcharge on special handling due to the inaccurate or incomplete information provided by you.​

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31. THIRD PARTY LOGISTICS
Izzyship reserves the right to appoint and/or collaborate with other logistic companies to provide delivery services at selected areas.

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32. SURCHARGES

1. Surcharge is applicable for overweight or oversized orders or shipment.

2. Surcharge is applicable for overdue or late payment.

3. Surcharge is applicable to special items wrongly declared as normal items.

4. Surcharge may be applicable to special request shipment.

5. Surcharge is applicable to shipment with misleading product descriptions or under- declared value on the cargo contents being seized or confiscated by the relevant Customs authorities.

6. For priority service, surcharge is applicable to normal products that come with batteries and magnets. However, priority service is not applicable for pure batteries under special terms.

7. Surcharge is applicable for addresses fall under the outskirts area.

8. Surcharge is applicable to handling of shipment that failed to be delivered due to incorrect or incomplete delivery address given; unavailability of the recipient which had moved out from the address; unavailability of the recipient which had left the company and the company refused to receive the shipment; request by the recipient to change the delivery service provider or delivery address.

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33. DUTIES & TAXES
International shipments are subject to duties and taxes as determined by customs in the destination country. You will be responsible for payment of all charges, including but not limited to, all duties and taxes, custom charges, as well as SST applicable to your shipment (if any).

34. ORDER CANCELLATION
Upon submission of your order, you are not allowed to cancel your order. You shall not make changes to the information submitted (adding or deleting information regarding consignee, address, shipping method).

35. PAYMENT METHOD

1. You must retain a sufficient amount for payment of your total shipping cost process.

2. Once the final shipping fees for your shipping order is generated by our system, an invoice will be sent to your email. Upon the day of issuance of invoice, you are required to make the payment within three (3) days.

3. If any sum due is not made on the date of issuance of invoice within three (3) days, a late rate of 1.5% per day will be charged based on the amount stipulated in the invoice against you from the 4th day after the date of issuance of invoice until the date on which it is paid in full

4. Izzyship reserves the right to debit your Izzyship wallet account for any outstanding freight charges on Parcel and/or Cargo, storage fee and any related charges applicable to you.

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36. RELEASE OF SHIPMENT
A notification will be sent to your Membership Portal once your shipment has been released.

37. PARCEL AND/OR CARGO STORAGE & FEES
Fees of storage for Parcel and/or Cargo shall be incurred for :

1. Parcel/Cargo with “pending payment” status.

2. Unknown status of customer information regarding their respective parcel/cargo on arrival at the Izzyship’s Malaysia Warehouse.

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​Parcel /Small Parcel at Izzyship’s China Warehouse

1. Once the invoice been issued for Parcel or Small Parcel and payment has not been received by Izzyship within three (3) days, the calculation of charges for storage is set out as follows:

2. On the 4th day onwards, the charges will be incurred for fourteen (14) days inclusive of weekend/weekday/public holiday for each order or per consignment no. The rate of charges shall be RM10.00/per day.

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1. If the payment of Parcel or Small Parcel has been pending for more than 17 days, Izzyship will proceed to dispose of the Parcel or small Parcel on the 18th day, without further notice or compensation. Notwithstanding the disposal of the Parcel or Small Parcel by us,     you shall be liable to bear any storage fee incurred for the storage of the Parcel or Small Parcel.

2. The storage for both sea freight and air freight Parcel or Small Parcel for consolidation process shall be complimentary for 30 days from the date of arrival at Izzyship’s China Warehouse. Storage charges will be incurred starting from 31st day onwards, the calculation of charges is set out as follows:

   1. On the 31st day onwards, the charges will be incurred for two weeks (14 days) inclusive weekend/weekday/public holiday for each order or per consignment no. The rate of charges shall be RM10.00/per day.

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Cargo at Izzyship’s Malaysia Warehouse

1. Free warehouse usage: 3 working days (per consignment note)

   1. Calculation of number of days: starts from the day of Cargo is confirmed and received by the warehouse and has entered the warehouse management system at the warehouse.​

2. Calculation of charges: starts when the Cargo has been stored more than 3 days. On the 4th day onwards, the charges will             incur for two weeks (14 days) inclusive weekend/weekday/public holiday for each order or per consignment no. The rate shall         be RM0.50 per kg/per day.

3. Izzyship shall, for all Cargo received for more than 17 days, it shall be disposed of on the 18th day, without further notice or             compensation. Notwithstanding the disposal of the Cargo by us, you shall be liable to bear any storage fee incurred for the             storing of the Cargo.

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​38. MISCELLANEOUS CHARGES/ADD ON SERVICE

1. If we discover that your Parcel and/or Cargo is not packed appropriately upon receiving, we will notify you and an add-on service charges will be imposed for the repackaging of your Parcel and/or Cargo to ensure that the packaging is well organized and secured for shipment. We shall not be liable for any damaged Parcel and/or Cargo if you refuse such service provided by us.

2. In the event that you require any additional services as stated below for your Parcel and/or Cargo, an extra charge will be imposed for each additional service. The additional services provided are as follows:

   • “Fragile” Sticker;

   • Wooden Frame;

   • Pallet and Stretch Film;

   • Pallet and Wooden Frame;

   • Fibred Bag or Woven Bag;

   • Packed Carton;

   • Gunny Bag or Sack;

   • Packing Belt;

   • Label Stickers; or

   • Bubble Wrap

39. PENALTY CHARGES
Izzyship shall impose a penalty charge to the customer for changing the address and shipping method of consignment that has been loaded into the container or after the container manifest has been generated.

40. DISPOSAL OF PARCEL AND/OR CARGO
You may request for disposal of your Parcel and/or Cargo if you are no longer wished to ship your item. Upon confirmation of disposal, you agree to authorize Izzyship to dispose of your Parcel and/or Cargo. This action is not reversible. A disposal fee will be charged to your account at sole and absolute discretion.​
 

41. APPOINTMENT OF Izzyship AS AGENT

1. The Services that Izzyship provided are the provisions of the platform which constitute a technological platform that enables you to arrange and/or schedule transportation, logistical and/or delivery services for goods, whereby the platform will facilitate and connect you with a logistic service provide which will provide you with such as transportation, logistical and/or delivery services.

2. You agree and acknowledge that Izzyship is not your agent or the agent of the logistic company and that:

   1. Neither Izzyship nor the courier service have the authority to bind each other; and

   2. Izzyship is not a party to the contract for the hiring of the courier services.

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42. INTERNATIONAL SHIPMENT AND DELIVERY
Izzyship will make every reasonable effort to deliver the shipment to you according to the shipper or courier company’s regular schedules, but these are not guarantees and do not form part of the agreement between us. Izzyship is not liable for any delay, loss or damage caused by delivery company’s delay.

43. DELIVERY TIME
Delivery time that is provided by us is only an estimated time of delivery and shall not be construed as exact delivery time. The delivery time shall be calculated based on the total amount of time required to process an order which includes packaging, transit time to delivery service provider, and transit time to the delivery address. We will make every effort to deliver within the given estimated delivery time. However, please expect delays during peak seasons e.g. festive seasons or any unforeseen circumstances. Izzyship is not liable for any loss of sales or any 3rd party penalty due to delays or whatsoever during the transit time.

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44. COMPLIANCE TO EXPORT AND IMPORT LAWS
You acknowledge and agree that:

1. You will comply with all law or regulation of any federal, state or local government in the origin or destination countries;

2. Izzyship is not liable for any delay will at all times comply with all applicable export and import laws when it comes to international freight and forwarding. We shall reserve the right to refuse to process any Parcel and/or Cargo that requires an export or import license and/or any parcel which Izzyship is not liable for any delay reasonably believe or suspect in violation of any law or regulation of any federal, state or local government in the origin or destination countries; and

3. You will not use or attempt to use Izzyship to receive or send any items that are specially designed, modified, adapted, or configured for a military application; or any dual use items that are subject to export license requirements; or any products that are intended to be used in chemical biological weapons, missile technology or nuclear proliferation.

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45. CIRCUMSTANCES BEYOND OUR CONTROL
Izzyship is not liable for any delay, loss or damage to your shipment arising out of circumstances beyond its control. These included but are not limited to natural disasters (for example, fire, earthquake, hurricane, tsunami, tornado, storm, flood, fog); plane crash or embargo; war, riot, civil commotion, or industrial action; epidemics or pandemics; power cuts, communications or other utility disruptions; governmental action or inaction; any defect to the nature of a shipment; and damage or erasure to electronic or photographic images, data or recordings due to electrical or magnetic interference.

46. PRODUCT RETURNS OR EXCHANGES
We do not provide any return nor exchange services. After the shipment has been delivered, if you wish to return the parcel/cargo to the merchant from which you purchased it from, you will need to make direct arrangements with the supplier as soon as possible for any return, refund, or exchange of items in accordance with the merchant’s terms and policies.

47. CLAIMS & INSURANCE
Izzyship is not liable for any delay shipments from the period of the Parcel and/or Cargo departed from Izzyship’s China Warehouse to the destination address provided by you.

AIR FREIGHT

1. Insurance: the total value per consignment note in respect of such shipment exceeding RM500.00, the sender may purchase an insurance policy with Handling Insurance Coverage; HIC, from Izzyship to insure his own goods at a rate of 1% of the shipment total value. Optional HIC is made available upon request.

2. Liability Terms: upon loss or damage, Izzyship’s total liability in respect of such shipment shall be limited to its actual cost or value but in any event shall not exceed RM200.00 (“Indemnity”). Upon the goods of the indemnified party are compensated, the Indemnity will no longer have the ownership of the damaged goods.

SEA FREIGHT

1. Insurance: the total value per consignment note in respect of such shipment exceeding RM500.00, the sender may purchase an insurance policy from Izzyship to insure his own goods at a rate of 1% of the shipment total value. Optional HIC is made available upon request.

2. Liability Terms: upon loss or damage, Izzyship’s total liability in respect of such shipment shall be limited to its actual cost or value but in any event shall not exceed RM500.00 (“Indemnity”). Upon the goods of the indemnified party are compensated, the Indemnity will no longer have the ownership of the damaged goods.

b. The insured items under our insurance policy shall exclude the following:-

• bullion;

• cash securities and other cash equivalents;

• goods which are banned, prohibited or otherwise excluded by any law, regulation or statute of any jurisdiction from which the property is collected, delivered, or through which the property is transported;

• live animals or plants;

• perishable goods (including any frozen/refrigerated goods);

• precious jewellery, metals, stones;

• temperature sensitive goods;

• any property which the Policyholder and/or Transport Provider specifically excludes from shipment under the Consignment Note / CNID, and any liability arising from the shipment of such excluded property;

• antiques works of arts, specie/fine art, curios;

• alcohol beverages;

• tobacco products;

• micro chips, precision tools, high-tech and sophisticated machinery;

• lead/tin ingots, chinese herbs, chinese medicine;

• bulk cargo of all types without packing - including all chemicals, oil or oil products;

• fragile items including but not limited to glass items, laboratory materials, musical instruments, porcelains, optical instruments;

• all ordinance equipment; or

• explosive foods of a dangerous nature; 

c. Izzyship shall not be liable for any loss, damage or expenses caused by the delay, even though the delay may be caused by a risk insured against.
d. Izzyship shall not be liable for any loss, damage or expenses caused by insufficiency or unsuitability of packing or preparation by the sender for any Parcel, Small Parcel or Bulk Cargo.

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48. CLAIMS

1. Any claims shall be made in writing with relevant documentation i.e. remarked and signed delivery order and email to cs@izzyship.my within 48 hours from the date of the shipment was delivered to you, failing which, we will not be liable for any loss in any way. Claims must be accompanied by photos, scanned copies of the original documents, and relevant original invoices and receipts for that item.

2. Damaged and Missing item

   1. Clear pictures of the external of the Parcel and/or Cargo. This includes images of the top and bottom of the Parcel and/or Cargo  as well as any areas where tape and labels were attached.

   2. Clear pictures of all areas of damage to the Parcel and/or Cargo .

   3. Clear pictures of the internal of the Parcel and/or Cargo .

   4. Clear pictures of the packing material used. This includes, but not limited to, manufacture packing, bubble wrap, paper, etc.

   5. Clear pictures of all areas of damage to the Parcel and/or Cargo . If multiple Parcels and/or Cargos were damaged, please provide a clear and visible photo for all affected Parcels and/or Cargos. 

3. If the above information required is not received within the time frame listed above, Izzyship reserves the right to not entertain or reject any claim.

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49. INQUEST
You may reach us at cs@izzyship.my. For any inquiry, we will review and render necessary information to you within 24 hours.

50. TERMINATION
You may terminate your Izzyship’s account at any time by reaching us at cs@izzyship.my. We will notify you in 24 hours. Izzyship reserves the right to suspend or terminate your account if you breach any of the terms and conditions, or if we have discovered any unlawful use of your account. All outstanding payment obligations under this Agreement are still liable after such termination. Your account will be terminated if the system detected such account has been inactive for more than 6 months. Izzyship will process all your outstanding balance and deduct if any, and the balance fund will be refunded in 3 months into your personal local bank account.

51. TOP UPS AND PROMOTIONS
All top up credits must be accepted as rewarded and are not replaceable, transferable, refundable, exchangeable for cash or kind or extendable in validity. Izzyship reserves the right to substitute the gifts, credits, vouchers, etc with others of equivalent value without prior notice. In the event of a termination occurrence, clause 50. applies. Izzyship reserves the right to cancel, not to return and refund any promo item; and all gifts, credits, vouchers, promotions, etc. without prejudice 

52. INDEMNITY
You agree to indemnify, defend and hold Izzyship and its shareholders, officers, directors, affiliated companies, employees and agents harmless from all claims, losses, damages, liabilities and costs (including reasonable legal fees) incurred which result from your use of Izzyship website and Izzyship Services, including but not limited to your negligent act or omission, any misrepresentations you make in connection with obtaining Izzyship’s Services, any incorrect declaration of contents or value of shipment for export purposes, and/or your failure to comply with these terms and conditions.

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53. ENTIRE AGREEMENT
These terms and conditions constitute the entire agreement between us for the use of the Izzyship website, your use of your account, and the provision of Services. These terms and conditions supersede all other written or oral statements.

54. SEVERANCE
These terms shall apply to the fullest extent permitted by applicable law. If any part of these terms is rendered void, illegal or unenforceable by any legislation, this will not affect the enforceability of any other provisions.

55. GOVERNING LAW AND JURISDICTION
These T&C of this Agreement, and any interpretation or dispute arising therefrom, shall be made in accordance with, and shall be within the exclusive jurisdiction of the laws and courts respectively of Malaysia.

56. CONFLICT OF INCONSISTENCY
If there is any conflict or inconsistency between the Chinese version of the terms and conditions and this English version of the terms and conditions, the English version of these terms and conditions shall prevail.